Data Policy – The Residence

LAST UPDATED – September 2024

Thank you for choosing The Residence Club. This Data Policy outlines how we collect, use, share, and protect your personal information when you use our website and services. By accessing or using our services, you consent to the practices described in this policy.

1. Information We Collect

(a) Personal Information

We collect the following personal information necessary to carry out our obligations and services:

• Contact Information: Name, email address, phone number, and home address.
• Billing Information: Credit card details, billing address, and payment-related information.
• Purchase History: Details of products or services you have purchased from us.
• Account Information: Username, password, and account preferences.

(b) Automatically Collected Information

We may also collect information automatically when you visit our website, including:

• Device Information: IP address, browser type, device type, and operating system.
• Usage Information: Pages you visit, links you click, and time spent on our sit
• Cookies: We use cookies to enhance your experience and track your preferences.
  
  

2. How We Use Your Information

We use your information for the following purposes:

• To process and complete purchase documentation.
• To communicate with you regarding your club memebership.
• To comply with legal and regulatory requirements.
• To provide customer support and address enquiries.
• To improve our website, services, and user experience.
• To send promotional emails and updates (you can opt-out at any time).

3. Information Sharing

We may share your information with third parties for the following purposes:

• Legal Compliance: We may disclose information to comply with legal obligations or respond to legal requests.
• Service Providers: We may share data with third-party service providers who assist us in various business operations.
  
  

4. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy and as required by law.

5. Your Choices

• Opt-Out: You have the option to opt-out of promotional communications by contacting us at memberservices@theresidence.co.uk.
• Communication Preferences: You can opt-out of marketing emails by using the unsubscribe link in the email.
  
  

6. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children unless provided to us by the Parent(s).

7. Security

We take the security of your information seriously. We employ industry-standard measures to protect your data from unauthorized access, disclosure, alteration, and destruction.

8. Consent for Data Processing

By using our services, you provide explicit consent for the processing of your personal data as outlined in this policy.

9. Changes to this Policy

We may update this Data Policy to reflect changes in our practices or for legal reasons. We will notify you of any significant changes through our website or other communication methods.

10. Contact Us

If you have any questions or concerns about our Data Policy, please contact us at memberservices@theresidence.co.uk.